FAQ

1. What products do you sell?

AurevelleStyleCore specializes in computer mice and related accessories. Our selection includes wireless mice, wired mice, ergonomic mice, gaming mice, and productivity-oriented models.

2. What shipping methods are available?

We currently offer the following shipping options:

• Express Shipping (3-6 Business Days) – $20

• Free Shipping (7-14 Business Days) – Free

• Free Shipping Bag Option (7-14 Business Days) – Free

• Free Standard Shipping (7-14 Business Days) – $10

Please note that delivery times are estimated and may vary due to carrier operations, weather conditions, holidays, or other external factors.

3. How long does order processing take?

Orders are typically processed within 1-3 business days after payment confirmation.

4. How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking number and shipment details.

5. Can I modify or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before shipment processing begins.

6. What should I do if my order arrives damaged?

If you receive a damaged, defective, or incorrect item, please contact our customer support team with photos of the issue. We will work quickly to resolve the matter.

7. Are your computer mice compatible with different operating systems?

Most of our products are compatible with popular operating systems, including Windows and macOS. Please review the product description page for specific compatibility information.

8. Do wireless mice require batteries?

Some wireless mice use replaceable batteries, while others feature built-in rechargeable batteries. Product specifications are listed on each product page.

9. What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods available during checkout.

10. Is my personal information protected?

Yes. We use secure encryption technology and trusted payment providers to help safeguard your personal and financial information.

11. Do your products include warranties?

Warranty coverage may vary by product. Please check the individual product page for warranty information and coverage details.

12. How can I contact customer support?

You can reach our customer service team through our Contact Us page or by email. We aim to respond to all inquiries within 24-48 business hours.

13. What if my package is delayed?

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control. If your package is significantly delayed, please contact us and we will gladly assist you.